Hostmonster - go elsewhere to get better customer service!
A story of bad customer service & just nastiness that I hope you will learn from. I had been a customer of Hostmonster
for quite some time and my renewal time was coming up soon. I'd been watching the different sites offer better options for less and less money and was thinking of changing this time around. Around the 30 day mark I started receiving email alerts on my credit card that someone was trying to charge without authorization - guess who it was? Hostmonster!
So they finally sent emails to me saying that they had not been able to charge me for my yearly hosting. Well yeah - who ups something over 30 days before it's due? I told them that I will decide when I will renew my hosting and left it at that.
Well somehow, they finally rammed thru a charge on my debit card of which there were no funds. So on top of an unauthorized charge now I have another $30 overdraft fee from the bank. I thought I was getting ripped off with the monthly charge before - let's just add more money to it!
So I filed an unauthorized charge back to Hostmonster! What did Hostmonster do? They cut off my hosting previous to the yearly deadline and now are holding all my info hostage! If I don't pay them $50 they will not give me the code to download my information. Thanks Hostmonster for holding MY informaton hostage for money BEFORE my yearly host time is up.
Total nastiness ensued with the Hostmonster Billing Dept. and with tech support. My advice to you? GO ELSEWHERE!
SHOW HOSTMONSTER that there are plenty of other places to take your business and do it. My Hostmonster fee was $107 for the year and now it's only $36 with I Page. You don't need a mensa membership to figure out the quick savings there!
HOSTMONSTER sucks - go elsewhere for better customer service, less hassles, more savings!
Lyn, That sounds like a lot of companies...It is good that you are with a new provider!
Lyn: I've never used Hostmonster, and now I guess I never will. Sorry you had a frustrating experience, but thanks for sharing!
Just wanted to get the word out and cost savings too.
Lyn, We don't use this company now, But I'll make sure my IT guys know not to consider them in the future thanks.
Lyn - It's hard to understand how some companies just don't see the importance of customer service. Keep spreading the word; companies like that don't deserve business.
Howdy and late afternoon to ya Lyn
I'll be sure not to ever use Hostmonster or their sister company BlueHost, yes I did some checking into the company. I had a feelin they may have more than one name. I have also re-bloged your post, to help you get the word out to even more AR members, and the public.
Have a good one
Dale
Yes Dale, thanks for including that about BlueHost. Thanks for the reblog too.
Bill: Not me! I'd just like my copyrighted stuff back that they are keeping hostage.
Lyn - Good for you for taking the time to warn others about Hostmonster and the terrifble service experience you had. It's a new world, and we are ALL secret shoppers now. :)
The power of the internet is amazing....let us know if you get an apology and a credit....or if they just ignore you. If you feel really ornery, go over to your local court house and file a small claims court actions against them. I think that the only thing a bully responds to force. And the internet gives a private individual an amazing opportunity for day light and visibility for grievances and complaints.
Leslie: I'm not sure an apology will be coming as they wouldn't have wanted to try to charge me the $50 in order for me to get my information back. Someone else actually gave me that same advice. Hostmonster and Blue Host are based in Utah FYI.